Refund policy
Min lille 2.0
Contact: minlille@outlook.com
Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase is required.
Certain items may be exempt from returns (such as personalized products, digital products, or hygiene-related items). Please contact us if you are unsure about your item.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved:
Your refund will be processed within 5–10 business days.
The amount will be automatically refunded to your original method of payment.
Please note that shipping costs are non-refundable unless the item was defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at minlille@outlook.com with photos of the issue and your order details.
Late or Missing Refunds
If you haven’t received a refund yet:
1.Check your bank account again.
2.Contact your credit card company (processing times may vary).
3.Contact your bank.
If you have done all of this and still have not received your refund, please contact us at minlille@outlook.com.
Return Shipping
Customers are responsible for paying return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
📧 minlille@outlook.com
Store Name: Min lille 2.0
Thank you for shopping with Min lille 2.0.
Company Name: ECOMFLOW ONLINE LIMITED
Registration: 79953349
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG